FAQS

WHY CHOOSE ANNAPROMDRESS?

Quality & Craftsmanship

High quality guarantee. Hand-crafted details. Exceptional fit and fell. Our company owned and operated factory is obsessed with creating gorgeous wedding gowns. Their sole focus is to deliver the best quality, best fitting dresses at affordable prices.

A Perfect Fit

We understand the importance of your wedding day and every special occasion in your life. And that your wedding dress should be perfectly fit you, and in every way to be just how you always dreamed it should be.

At tailored wedding dresses, each dresses is custom-made to fit you perfectly. Imagine comfortably and confidently gliding down the aisle in your perfect dress!

Unbeatable Savings Anywhere Online

Our mission is to provide quality dresses at unbeatable prices.

All our goods are factory direct pricing. This allows us to cut out a great deal of unnecessary expenditure by removing intermediate agencies, such as exporters, importers, wholesalers, and retailers. It is estimated that the average customer will save 30% over retail.

We use Web sales, instead of store sales. By lower overhead, we have also saved consumers approximately 10% over retail prices.

HOW TO MEASURE?

measuring-guide

COLOR CHART

color chart

HOW DO I PICK THE RIGHT SIZE?

We strongly recommend you to have your measurements taken by a professional seamstress /dressmaker to ensure the accurate measurement before buying any dress online. We have provided pictures to show you how to measure. If you want the dress to be custom-made, please offer the exact measurements. If you need a standard size dress, please refer to our standard size chart to choose the right size.

IS MY PURCHASE SECURE OVER THE INTERNET?

Your purchase could not be more secure with us. All your sensitive information is transmitted with 128 bit encryption directly to your credit card company. No one ever sees your credit card information. Our employees receive your name, items on your order and shipping address ONLY. You have a better chance of having some one else having your credit card number going to a store than typing it directly on your computer. You are also guaranteed your purchase through your credit card, PayPal and Google.

HOW IS THE DRESS SHIPPED?

Our finished dress will be sent in a box, inside-out (to protect the beading), well wrapped in a plastic bag to protect it from water and dirt. The package will be dropped at your front door!

WHERE CAN I TRY ON YOUR DRESSES BEFORE PAYING IT?

We only sale online, and we do not have a show room oversea. So we are sorry, you can not try on our dress before buying. But we can guarantee the quality. We have a lot of pictures online for your reference. If you order a dress in the right size, we are confident that the dress will not disappoint you.

CAN I RETURN THE DRESS IF I DON'T LIKE IT?

If you don't like the style of the dress received, we are afraid that we have no control and responsibility of your personal taste to the style after you received the dress. Please do choose the right style you want before ordering. If your don't like the dress because you are confident that the dress has quality problem, please feel free to concate our customer service. We are committed to offer the highest service!

WILL I BE CHARGED SALES TAX?

Please note that all import taxes / duties are the buyer’s responsibility. We will not accept responsibility for customs costs incurred. 

Many countries do not charge import duties on private items, samples, and goods below a certain stated value. We will try to set a low product value in the list and send it as samples to make the tax as low as possible or avoid tax. But we can’t give you advice or information about tax rates and customs charges in your country. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country. You must ensure you find out about regulations in your own country before ordering from us. Let us know if you have any special packing or labeling instructions when placing your order.

I'M IN A REAL HURRY, HOW DO I GET MY DRESS FASTER?

If you need your dress urgently, rush order is available so that you can get the product in time, But we strongly suggest you to contact us before place order, to avoid in-excitable order.

HOW LONG WILL IT TAKE TO GET MY DRESS?

As all orders must be processed before they can be shipped, The Total Delivery time is split into two parts: Normally, for wedding dresses the processing time is 12-15 working days and and the shipping time is 3-5 working days. You will get your dresses in 15-20 working days. For other dresses, processing time is 10-12 working days and shipping time is also 3-5 working days. You will get your dresses in 13-17 working days. But we strongly advise you to place order at least a month before your event! Please kindly notice, the processing time may be extended during the peak seasons which you could check the detailed purchase information at each dress ending page!