Welcome to our store.Thanks for your interested in our gowns.
We could make the dresses according to the pictures came from you.we welcome retail and wholesale.Service email:pgmdress@gmail.com
Item Detail
Fabric:Satin
Silhouette:A-line
Sleeves:Sleeveless
Color：As Picture.Custom color
Back Details:Lace up
Size：Custom Size. Please check our standard size chart carefully if you choose standard size and make sure the standard size could be fit you well.Your size. (bust). (waist). (hips). (Hollow to Hem). It is very important. Please do use the SIZE CHART IMAGE in the above. If dress is custom made. we need to size as following:
1.Bust = __ inches
2.Waist = ___ inches
3.Hips = ____ inches
4.Nipple to Nipple = ____inches
5.Shoulder to nipple = ___ inches
6.Shoulder to Shoulder from back = ____ inches
7.Full height from top head to floor no shoes=_____inches
8.Shoulder to floor through nipple no shoes=______inches
9.the dress shoes height=______inches
Measuring Guide
More attention you need to know:
1.All custom color are available from our color chart . Since computer screens have chromatic aberration. especially between CRT screen and LCD screen. we can not guarantee that the color of our products will be exactly the same with the photographs you saw.
If you need any other color or special requirement. please contact me by email and I will take care of your request personally in two days.When you place the order.please note the information of color you want.
2. Delivery time: tailoring period of 5-10 days .delivery time is 3-7 days.Please tell us when you need the dress
3. Packing: in order to save your shipping cost. each dress will be packed tightly with delicate box package or plastic bags
4. Shipping: by Fedex . UPS or DHL
5.If you want to know how to refund the dress after you ordered it.please click the return policy
About Feedback:
Thanks so much for your bidding. it will be more appreciated if you can leave us 5 STAR positive feedback if you feel that the item and our service is good for you. Great feedback will be left to you too. If any situation. you receive an unsatisfied item. please just contact us immediately. we will try to solve the problem for you. But keep in mind that any problem please do contact us first. we are really hope that you can have a happy experience from this transaction.Your rating is the driving force for us.
Can I return it?
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.About details return policy,you can check our policy.
What Question Usually Ask?
Q: Can I return or cancel the dress if I change my mind?
A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation andreturn policy is stricter than other items, so it's important to order carefully.
Q: I am worried about sizing and the exact size and fit of the dress. How can I make sure I order the correct size and fit?
A: Compare your unique measurements with Lightinthebox's measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress.
Q: Can I order this dress in a different style/fabric/length?
A: Each dress is carefully tailored to match exactly what you see in the photo, and unfortunately we are unable to modify the style, length or material in any way.
Q: Will my dress exactly match the color I see on your website?
A: There might be a slight difference between the actual dress's color and what you see in the photo depending on your computer monitor’s display settings.
Q:Can I order a custom dress?
A:Yes,we can make dresses according your color and size,also we can accept to do the design that you supply to us.
Our Commitment to Satisfaction
annapromdress.com focuses on providing excellent products and creating enjoyable shopping experience to our customers. Our Return and Cancellation Policies were created to help customers to handle all kinds of return cases.
If you can’t find the answers to your questions from our Return and Cancellation Policies on this page, please email to service@annapromdress.com and our service team will reply to you within 24 hours (during business days).
Cancellation Policy
We understand that ordering a dress for your special occasion is an important undertaking. However, it is important to note that our dresses are custom-made, once production process begins, Labor Costs and Material Costs will be incurred.
- Unpaid order will not be processed. If you do not need it, please simply ignore it.
- Cancellation within 24 hours after the order is paid: you will get a full refund.
- Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
- Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
- Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
- Once the item has been shipped, the order can't be cancelled.
If you would like to cancel your order, please send an email stating your order number and telephone number to service@annapromdress.com . We will calculate the cancellation time according to the time of the email is received.
Return Policy
Please email to service@annapromdress.com within 2 days after you received the item(s) if you want to return the item(s). We can't accept return of goods more than one month.Please attach clear full sight photographs of your items in the email, which will help you to obtain more efficient help and solution from us.
Please note that returning packages needs prior approval from Customer Service.The aftersale related emails should not be interrupted for more than 5 days.
If you are returning dresses or accessories, please make sure they are in original condition - unworn, unwashed, unaltered, undamaged and clean.
1. Wrong Dresses Received
If we shipped you an incorrect item or the item with wrong color (Color differences due to the display settings of your computer monitor are not included), you have following three options:
1) You can keep the incorrect item and we will send you the right one as soon as possible.
2) You can keep the incorrect item, and we will send you 50% refund of the original item price. Shipping fee can’t be refunded
3) You can return the dress and get a full refund.
2. Sizing or Fitting Issues
As all of our dresses(clothing) are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would do detailed check about the size and measureemnts. Therefore, the mistake on size and measurements are very rare.
In addition, our dresses are made with additional fabric in the seams; you can make minor adjustments at a local tailor's.
If you feel the size deviation is too large to be normal, please email to service@annapromdress.com to get guide and help.
3. Return Flawless Products
If you want to return or exchange flawless products, you will need to pay 60% of the dress price as restocking fee, and shipping cost is not returnable. You need to pay the shipping cost for return the dress as well. Please note that returning packages need prior approval from Customer Service.
Return Process
1) Please email to service@annapromdress.com within 2 days upon you receiving your item, including an explanation with photographs for the return. Returns will not be accepted without prior approval from Customer Service.
2) Once you receive the email from service@annapromdress.com which states the return is approved, please send back the items to the address listed in email as soon as possible, and please make sure to use local post office service.(such as Post Office, USPS, Royal Post…).
3) Once receive the return item, we will process the case in 3 to 5 business days. Items returned in unacceptable condition will not be refunded and cannot be shipped back to you. Please allow up to two billing cycles for it to be credited to your account, please kindly note that the refund efficiency also depends on the credit card bank's processing-cycle.
