Customer service mail: [email protected]
1.if you need customize the dress color and size please note me your color and size as below:
*color _________(picture color or other colors, please contact us for more colors)
*Hollow to knee____________
*Your Height without shoes( From your head to your foot without shoes )__________(important)
this size must be right !
And if the dress has sleeves pls provide arm measurements as below:
Arm hole__________ (end of arm)
You could read "how to measure" to make sure these measurements right.
Customers need to know :
All of the dresses don't come "on the shelf".We strongly recommend you to select "Custom Made" to ensure the dress will fit you when it arrives
2.Payment: We accept payment via PayPal and Credit Cart
Rush order: in 15 days, please choose expedited
Within 28 days (From May to Dec)
Around 25-35 days (From Jan to June),
For it's busy season together with spring festival holiday, so produce time will be long.
4.Shipping: by UPS or DHL or some special airline.
**We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase. So please read the return policy
5.Condition:brand new ,column ,mermaid or A-line style,
Length:knee length,Tea -Length,or floor length are all available
Fabric: imported satin,silk,special taffeta,stretch satin,organza,chiffon,lace,tulle are available
Embellishment: beading,embroidery ,appliques,handmade flowers,handmade ruffles are available
Color:color free ,all the colors on our color chart are available
Size:Standard size or custom size .
Closure:Zipper back or Lace up back.
Lining:Boned and Fully Lined .
Packing:Delicate box package or plastic bags.
1. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive. ,if you request 100% same as the picture ,please don t make payment. i am sorry for it.
2,We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, or you do no not love it after you received it and some other reasons for it .We refuse return the items without any quality problems
3. If you find the Dress is in wrong color or measurements, please send us clear pictures within 3 working days since you receive the dress. You can return and refund after our confirmation;
4. If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear pictures within 2 working days since you receive the dress. We can solve this thing together .
5,Since computer screens have chromatic aberration ,especially between CRT screen and LCD screen,we can not guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.
6, if you return it .please see it
1). You must contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.
2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
3). Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.
4). Just quality problems or size mistake, we accept returning.
Can I return it?
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.About details return policy,you can check our policy.
What Question Usually Ask?
Q: Can I return or cancel the dress if I change my mind?
A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation andreturn policy is stricter than other items, so it's important to order carefully.
Q: I am worried about sizing and the exact size and fit of the dress. How can I make sure I order the correct size and fit?
A: Compare your unique measurements with Lightinthebox's measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress.
Q: Can I order this dress in a different style/fabric/length?
A: Each dress is carefully tailored to match exactly what you see in the photo, and unfortunately we are unable to modify the style, length or material in any way.
Q: Will my dress exactly match the color I see on your website?
A: There might be a slight difference between the actual dress's color and what you see in the photo depending on your computer monitor’s display settings.
Q:Can I order a custom dress?
A:Yes,we can make dresses according your color and size,also we can accept to do the design that you supply to us.
Our Commitment to Satisfaction
annapromdress.com focuses on providing excellent products and creating enjoyable shopping experience to our customers. Our Return and Cancellation Policies were created to help customers to handle all kinds of return cases.
If you can’t find the answers to your questions from our Return and Cancellation Policies on this page, please email to [email protected] and our service team will reply to you within 24 hours (during business days).
We understand that ordering a dress for your special occasion is an important undertaking. However, it is important to note that our dresses are custom-made, once production process begins, Labor Costs and Material Costs will be incurred.
- Unpaid order will not be processed. If you do not need it, please simply ignore it.
- Cancellation within 24 hours after the order is paid: you will get a full refund.
- Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
- Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
- Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
- Once the item has been shipped, the order can't be cancelled.
If you would like to cancel your order, please send an email stating your order number and telephone number to [email protected] . We will calculate the cancellation time according to the time of the email is received.
Please email to [email protected] within 2 days after you received the item(s) if you want to return the item(s). We can't accept return of goods more than one month.Please attach clear full sight photographs of your items in the email, which will help you to obtain more efficient help and solution from us.
Please note that returning packages needs prior approval from Customer Service.The aftersale related emails should not be interrupted for more than 5 days.
If you are returning dresses or accessories, please make sure they are in original condition - unworn, unwashed, unaltered, undamaged and clean.
1. Wrong Dresses Received
If we shipped you an incorrect item or the item with wrong color (Color differences due to the display settings of your computer monitor are not included), you have following three options:
1) You can keep the incorrect item and we will send you the right one as soon as possible.
2) You can keep the incorrect item, and we will send you 50% refund of the original item price. Shipping fee can’t be refunded
3) You can return the dress and get a full refund.
2. Sizing or Fitting Issues
As all of our dresses(clothing) are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would do detailed check about the size and measureemnts. Therefore, the mistake on size and measurements are very rare.
In addition, our dresses are made with additional fabric in the seams; you can make minor adjustments at a local tailor's.
If you feel the size deviation is too large to be normal, please email to [email protected] to get guide and help.
3. Return Flawless Products
If you want to return or exchange flawless products, you will need to pay 60% of the dress price as restocking fee, and shipping cost is not returnable. You need to pay the shipping cost for return the dress as well. Please note that returning packages need prior approval from Customer Service.
1) Please email to [email protected] within 2 days upon you receiving your item, including an explanation with photographs for the return. Returns will not be accepted without prior approval from Customer Service.
2) Once you receive the email from [email protected] which states the return is approved, please send back the items to the address listed in email as soon as possible, and please make sure to use local post office service.(such as Post Office, USPS, Royal Post…).
3) Once receive the return item, we will process the case in 3 to 5 business days. Items returned in unacceptable condition will not be refunded and cannot be shipped back to you. Please allow up to two billing cycles for it to be credited to your account, please kindly note that the refund efficiency also depends on the credit card bank's processing-cycle.